Terms and Conditions
Please read this document carefully, then make sure you write ‘YES’ under the ‘Terms and Conditions’ section in the La Galigo ‘Guest Data Sheet’ for ALL customers.
All prices stipulated in this document are in United States Dollar ($USD).
1. RESERVATIONS, PAYMENTS, SINGLE TRAVELLERS & SINGLE SUPPLEMENT
All rates are quoted on a shared basis; price is per person. If you are booking as a party of 2, you will be guaranteed that the room will be reserved for your party of 2 people only.
If you are booking as a single traveler, you may be roomed with another person of the same gender, dependent on availability.
If you would like a guaranteed private cabin for 1 person, there is a 65% surcharge on top of the listed price for single occupancy.
A 25% deposit is required at the time of your reservation. Final payment is due 60 days before the date of La Galigo cruise departure. If payments are not made in the periods required, La Galigo reserves the right to refuse the services contracted, retain the money paid as
All prices given by our booking office or an Agent are meant as cash prices, respectively when money is wired via bank transfer. Other payment methods such as credit card and other payment gateways will be liable to an additional charge as stated by the reservation officer at the time of booking. Please note all payments should be received by La Galigo net of service and provider charges, please ensure you select payment of all charges when completing your wire transfer.
$USD, Euro, Pound Sterling, AUD
Children are accepted aboard La Galigo from the age of 12 years old from the start of your trip, during scheduled open charters. This rule
A passenger or third party who makes a reservation for other participants must ensure the obligations of their
Each guest must have completed and returned the ‘La Galigo Guest Data Sheet’, read, understood and signed our ‘Terms & Conditions’, where applicable a signed medical statement from your Doctor confirming you are fit to dive, before arriving
2. FULL BOAT CHARTER
It is possible to charter the boat. In this particular case, the conditions and price are determined on the basis of a special group offer. The maximum number of passengers is 14 (2 per cabin). These trips cannot be
For full boat charters, we require a 25% deposit to secure the booking; the remainder must
It is possible to charter La Galigo for specific destinations and itineraries, outside of our normal scheduled program, under the following conditions:
- A non-refundable deposit of 50% is made at the time of your
- 60 days before the charter the balance must be paid in In case of cancellation, no refund will be given.
- The additional costs due to a specific relocation of the vessel are added to the cost of the This will depend on the normal program location of the vessel both before and after the reserved charter. The price of the relocation will be communicated to the client before the deposit is paid. All quoted relocation costs must be paid at the time of the deposit and are subject to bookings and availability.
3. CANCELLATIONS AND ALTERATIONS
In the case of a cancellation after the charter has been confirmed, firstly, La Galigo booking office or your agent must be informed by phone or email (signed then scanned document via email or fax is acceptable). To determine the date of cancellation, the following business date of the signed fax or email will be used as the specific cancellation date, no refunds will be given.
If for any particular reason a passenger cannot travel for the voyage reserved, the reservation may be transferred to another person. La Galigo must be informed as soon as possible and with a minimum of 2 weeks’ notice before the scheduled date, including the reason, all information about the replacement passenger provided. An administration fee will be applied. The replacement passenger must respect all conditions of the contract and La Galigo cannot in any way be held responsible for any expenses or changes outside of the cruise (Hotels, flights etc.) A new contract will be established with the replacing customer in the shortest timeframe possible. All conditions of the contract must be respected including passport validity, dive certification (unless
4. CANCELLATION BY LA GALIGO
So as to preserve the serenity and safety of the vessel, its customers and its staff, La Galigo reserve the right to cancel any reservation prior to departure of the scheduled trip, if an inappropriate action or indelicate behavior of
Unforeseen events, force majeure or other similar reasons La Galigo reserves the right to modify, interrupt or cancel a charter when unforeseen events are imposed on the company or when the security of the
- Provide you with an equivalent service on a similar type of
- Postpone the trip without charge at a later
La Galigo assumes no responsibility, and/or offer no compensation for injury, death or damage occurred to passengers, d a m a g e, or loss to passengers’ property during the cruise that does not directly involve its staff.
6. INCLUSIONS / EXCLUSIONS
Included in the price
- Transfers to and from disembarkation harbor on the first and final day of your cruise, from a local hotel or airport
- All meals, non-packaged snacks, coffee and tea, and post dive
- Diving services including tanks, weights, SMB reel, reef hook, air fills, dive computers, guides and dive
- Land excursions where
- Not included in published price
- Flight tickets
- Travel, dive and repatriation insurance
- Visas and fees
- Airport taxes and extra baggage fees
- Airport to hotel transfers
- Port, clearances, ranger, anchorage, Village and marine park fees
- Dive rental equipment
- Nitrox $25 per day, up to 4 tanks per
- 15Ltr tanks $15 per day, up to 4 tanks per
- Dive courses and certification, (price on application).
- Alcoholic beverages such as The selection of wine and spirits in Indonesia is limited and can be expensive; we recommend that you bring your favorite tipple with you.
- Soft drinks and packaged snacks
- Fuel surcharges** (may fluctuate with markets, you may be asked to pay an extra fuel allowance up to 60 days prior to departure, of no more than $150USD per person)
- Staff gratuities, recommended $25USD/IDR350,000 (preferred in local currency) Per day
- La Galigo Merchandise
7. ASSOCIATED TRIP COSTS
We charge the following additional fees to cover Indonesian national marine park fees, local area access fees, harbour fees, anchorage fees, and land-based ctivities that require donations.
- Raja Ampat North: $190 per person per
- Raja Ampat South: $220 per person per
- Ultimate Raja Ampat: $285 per person per
- Jurassic Komodo: $160 per person per
- Ultimate Komodo: $190 per person per
These prices are based on a per person basis. Please find attached an updated copy of our Terms and Conditions to include these changes
Raja Ampat national park tags are valid for one year. You will receive your tag onboard the vessel at the end of the trip. If you still have a valid tag, please contact us directly to allow us to recalculate the cost of your park fees. (This is only available when booking direct with La Galigo). You will be required to bring your old tag along to show to the relevant authorities when they board the vessel. Failure to do so may result in a fine, and the guest(s) in question being detained as dictated by the port authorities.
La Galigo is able to, and generally organise all associated costs for its customers, which is payable in USD onboard the La Galigo.
We strongly recommend that guests arrive at least one day prior to the charter start date. Guests are also encouraged to book any return flights be it domestic or international, at least 24 hours after the time of departure from La Galigo, thus allowing the body enough time to fully gas off, to enjoy some land based activity, and to ditch your sea legs. La Galigo will not be held responsible for any missed flights or other connections.
The La Galigo team has created a schedule based on the best time of t h e year to be in Raja Ampat/ Komodo/ Wakatobi, considering conditions such as swell, waves, wind, and tidal behavior. La Galigo has no control over natural climatic conditions, and the Indonesian weather system is notoriously unpredictable. Regardless of what your itinerary states, if the captain feels that travelling to a certain area due to any of the above factors may jeopardize the safety of the boat, its crew, and passengers, the captain’s word is final. Please do not feel that we are trying to compromise your trip, there are many dive sites around the areas we travel, and it is often possible to avoid unfavorable weather and ocean conditions within a short journey.
Your safety is our number one priority; we pride ourselves on providing you with the best possible trip, within our operating capacity.
9.PASSPORTS, DOCUMENTATION, CERTIFICATION
Your passport must be valid for at least 6 months beyond your period of travel and have at least 2 empty pages within it. You are required to have a return ticket, outbound from Indonesia, prior to entering Indonesia.
Customers are responsible for ensuring they have the proper documentation to travel into each country on their itinerary, as well as for re-entry and return to their Country. Please check with the appropriate consulate to ensure you have the proper documentation. Always check your passport and visa requirements.
To partake in any scuba diving activity with La Galigo, we will require that you, the customer, hold a valid certification from a recognized scuba diving agency such as SSI, CMAS, BSAC, PADI or similar. The customer is responsible, as a certified diver, to respect and follow the guidelines given by the La Galigo guides and instructors, plus adhere to the regulations stipulated by their certification agency. Clients are solely responsible to provide a diving medical statement or physician’s medical dated within the last 12 months, certification card and logbook. Ignoring the directions given by the guides, or not presenting certification card, logbook or valid medical paperwork may cause a limitation or disqualification from scuba diving on the voyage. The diver accepts their responsibility to be technically capable of participating in the activity of scuba diving and fully accepts the risks associated. We reserve the right, for safety reasons, and at the discretion of the La Galigo guides, to refuse access to one, several or all dives, if the diver in question does not have the necessary competence to participate safely.
All divers must be either Advanced Open Water certified with at least 20 logged dives, or Open Water certified, with at least 40 logged dives and have dived w i t h i n the past 5 years. A mandatory refresher shall take place at our first dive site for anyone who hasn’t dived in the past year, which is included in the cost of the trip.
10. MEDICAL AND HEALTH
La Galigo or its staff are not legally allowed to provide you any medical advice or supply prescription drugs, as in the law of Indonesia. If you are unsure about any medical matter, then please seek advice from your general practitioner before scuba diving and similar activities. Likewise, if you are unsure about your physical level of fitness for the itinerary you wish to book, please inform our office and we can discuss your needs in more detail.
Before commencing any holiday, one should be physically able to enjoy themselves. The activities that La Galigo offer can be physically demanding, and as such you will be required to be reasonably physically fit to participate and enjoy these activities. Activities include hiking to view points as well as diving. Discomfort, displeasure and pain resulting
from the inability to do said activities as a result of physical unfitness are not ground for complaint or refund. We recommend a complete physical before your trip. There is a DAN certified recompression chamber located in Bali.
If you have any health problems, are on any form of medication or have had any illness, injury or operation that may affect you whilst diving, please let your booking agent know in advance. As we require an up to date medical statement confirming you are fit to dive. Failure to inform us about this may result in you not being able to dive, as it may not be able to be obtained from local Indonesian general doctors that are not specialist in hyperbaric medicine. Failure to disclose such prior information, may result in your insurance being invalid, or your trip being a non-diving one.
Anyone with specific dietary requirements, including vegetarian/ vegan diets, or food intolerances or allergies should advise us at least 61 days before the trip. Should you have any restrictions or requirements and not inform our booking office previous to your trip departure, it may be difficult or impossible to meet such requirements.
La Galigo is equipped with advanced first aid kits onboard, including oxygen and an AED. Currents and winds m ay cause moderate movement of the vessel at times. You may want to bring motion sickness medication if you feel you will need it. We suggest you bring over the counter motion sickness medication or consult your doctor about prescription brands, such as the trans-dermal patch or Scopace tablets. Please be sure to consult your Doctor about using such medications when diving. We also have an herbal alternative onboard that many people find successful, but as with anything that you consume for medical purposes, please be aware of its contents before consumption. La Galigo and their staff are unable to accept any medication brought onboard for safekeeping including those that require refrigeration. Should a guest have a medication requiring temperature control, they will need to travel with a travel cooling case or small storage cooler with several blue ice packets. The crew will be happy to store and recharge the blue ice packets but are unable to accept possession of, or responsibility for the proper care and storage of medication. This should be kept in your cabin.
Should you suffer from any of the conditions outlined below, please provide a signed medical statement from your doctor within the last 3 months.
- Please be aware that we do not accept divers with asthma if you have had an attack in the last 3 years – or those who take medication for prevention or treatment of asthma on all our dive trips. If you had an attack between 3-10 years ago, we will ask to see the results of a Spiro metric test (lung function test) dated not older than 3 months.
- Unfortunately, we do not accept divers with this condition, as our staff are not medically qualified to a level to deal with any medical problems that may arise.
- Thyroid Divers with thyroid disease or having no thyroid gland should bring a medical statement dated within the past 3 months proving that their cardiovascular system has been critically assessed.
- La Galigo also cannot accept divers with Hypertension (high blood pressure) or divers using anti-depressants.
- We would advise anyone with severe allergies to reconsider booking such a The use of peanut oil and crustaceans are widespread throughout Asia, and due to our remoteness, it might be difficult to receive the right treatment for adverse reactions. We do not guarantee any and/or of our meals that there may be traces of nut and seafood.
- Previous cases of DCS and DCI in the last 5 years require a medical clearance from a hyperbaric trained
Please note that for the above-mentioned conditions we do NOT accept medical statements issued locally in Indonesia, unless they are from an DAN or similar accredited hospital or clinic. If you need any assistance or further advice on this subject, please contact us for further information.
La Galigo is not willing to risk your life or endanger those around you by overlooking such conditions. Please be aware, that due to our location, medical attention is not always easy to obtain. It might, in a worst-case scenario require medical evacuation; La Galigo holds no responsibility or liability for medical evacuation costs.
Failure to make La Galigo and your insurers aware of any existing conditions may lead to your insurance being invalid and/or being refused diving activities whilst onboard.
We strongly recommend to our guests that they purchase a fully comprehensive travel insurance package that covers; accidents, medical assistance, baggage, trip cancellation and interruption, personal liability and effects, when a reservation is made. All guests should ensure they have appropriate insurance to cover the activities they will be undertaking during their trip, regardless of risk. Please be advised that if guests choose not to carry travel insurance, La Galigo will not be held responsible for any unforeseen financial expenses caused by reasons beyond our control.
Travel insurance is a personal preference and highly recommended, DIVING insurance, however, is not.
We require all divers to have a diving insurance policy that includes medical evacuation for the entirety of your trip, La Galigo will require a copy of your insurance policy, at least 24 hours prior to departure.
You are required to carry a copy of your policy with you during your trip.
This insurance should take into consideration the costs involved in accident treatment including hyperbaric treatment and/or repatriation. In the case of a diving accident, or other accident, where the accident was not caused by a service provided by La Galigo or their employees, La Galigo will not be held responsible, for any requests for compensation will be refused.
We highly recommend dive insurance offered by the Divers Alert Network and travel insurance. Special 10
12. CLAIMS AND COMPLAINTS
If you have observations, complaints or requests for reimbursement, you should contact us immediately or at least within 10 days from the return of your trip. Beyond this time, it becomes extremely difficult for us to intervene due to the nature of the law in Indonesia. All requests for reimbursement relating to additional services, or services invoiced but not provided, will be studied on presentation of documentation and additional information. In the case of litigation, legal jurisdiction will be Indonesia.
Any complaints made using social media platforms, bypassing the customer service team and/or La Galigo office-management are not subject to any reimbursement.
13. PRICE FLUCTUATIONS PRIOR TO YOUR TRIP
All quoted published rates have been calculated from Indonesian Rupiah to United States dollar to allow guests to identify pricing in a globally reconigsed currency. In the unlikely event of the devaluation of the US Dollar to the Indonesian Rupiah; La Galigo reserves the right to levy a supplemental charge directly proportional to the amount of the exchange rate devaluation on a per passenger basis. The amount of the supplemental charge as of sixty one (61) days prior to the departure date, which La Galigo advises, shall be added to the final payment of each invoice. The exchange rate shall be determined by the La Galigo Head office.
14. LIABILITY, RELEASE AND ASSUMPTION OF RISK
La Galigo cannot be held liable for and will not be responsible for personal injuries, property damage, or wrongful death that may occur during activities arranged, booked or performed by La Galigo. There are inherent risks associated with all activities offered by La Galigo, and those risks must be accepted and accounted for by each individual customer. La Galigo is neither negligent nor liable if accidents happen as a result of acts or omissions of other third parties. La Galigo cannot be held liable for and will not be responsible for loss or damage of personal items such as individual dive equipment, camera and video equipment, strobes and other accessories, passports, flight tickets, etc. Scuba diving requires a certification from a recognised diving agency such as PADI or SSI. It is your responsibility to demonstrate that you are suitably qualified to participate in any diving activities, and to provide proof of such qualification upon request, prior to you taking part. Such activities include all diving activities other than Open Water Diver or Scuba Diver Course, or Discover Scuba Diving activities that allow participants to take part without a license.
15. PERSONAL BELONGINGS
La Galigo does not recommend that you bring personal belongings of exceptional or sentimental value onboard during your trip. Such items as laptops, cameras, tablets and other electrical goods can become damaged due to water damage. Likewise, with valuable pieces of jewellery, La Galigo and its staff will not be held responsible for the damage or loss of such items. All items you decide to bring are at your own risk.
16. PHOTOGRAPHY & VIDEOGRAPHY EQUIPMENT
Sole responsibility for handling, care, cleaning and maintenance of personal camera equipment, including camera bodies, lenses, memory cards, housings, strobes, lights or other photography or videography accessories, lies with guests.
In asking La Galigo staff to assist with any of the afore mentioned items, Guests hereby personally assume all risks, whether foreseen or, that may befall equipment whilst being assisted by the crew.
This includes periods of required handling between the main vessel and the speed boats, handling between the speedboats to and from the water, prior and post to diving or snorkeling, and cleaning and storage whilst on board La Galigo
Camera dome covers provided by the manufacture should be kept in place whenever the camera is not in use, especially during transporting to and from dive sites and when stowing cameras.
La Galigo also recommends storing all camera equipment in a durable waterproof casing. A dry cabinet is available for use on the vessel.
17. NUMBER OF DIVES
Please note that the number of dives we list in any package is a best estimate based on normal circumstances, not a guarantee. Circumstances may arise during your liveaboard holiday (weather, illness, personal choice) where the total number of dives done is less than the number we estimate. There will be no partial refunds in these circumstances.
All our dives are guided at a ratio of one guide to five customers or better. Our normal schedule consists of the following but can change due to conditions, 3 dives a day plus 1 night dive when possible. There will be one check out dive on arrival day, 2 dives on the penultimate day of the cruise, and no dive on the checkout day dependent on location and logistics.
18. DIVING CONDITIONS
Our charters offer remote pristine diving, and the dive sites we explore each offer something a little different. The water temperature in Raja Ampat varies from 27-30C/ 82-86F and air temperature 25-32C/ 78-89F. In Komodo on the other hand, water temperatures in the south can drop between 21-24C/ 69-75F at times, and the north remains warmer at 28- 29C/ 82-84F. During our Komodo season, the majority of the charter is spent in the north. These unique itineraries offer diving on healthy and vibrant reefs, seamounts, sheer walls, caves, beautiful coral gardens and magnificent critter dives. A 3mm wetsuit and hood is recommended, however, only you really know your own requirements. Many of our guides are happy in a rash guard, but if you know you get cold, please, bring a wetsuit. All diving is from tenders or from our dive deck.
For safety, all divers are provided with a reef hook, a 30m reel, DSMB, and a dive computer free of charge, if guests do not have their own for the duration of the trip.
19. DIVE GEAR RECOMMENDATIONS
We recommend that for comfort you bring your own personal dive equipment, including exposure suit (wetsuit/ rash guard), mask, snorkel, regulators and gauges, BCD, dive computer, safety markers, torch, and fins. Dive equipment is available to rent if you require, please make La Galigo aware at least 30 days prior to departure on the ‘Guest data sheet’ if you require rental.
- Full equipment rental per day:
- $35 includes BCD, Regulators, Wetsuit, Torch, Computer, Fins & Boots, Mask & Snorkel, Safety Marker Buoy (SMB) with reel, and Reef
b) Individual i tem equipment rental per day:
- BCD – $15
- Regulators – $15
- Wetsuit – $10
- Dive torch – $10
- Computer – $0
- Safety Marker Buoy with reel – $0
- Mask, Fins with Boots & Snorkel – $0
- Reef Hooks – $0
If any of the above-mentioned rental equipment is damaged beyond feasible repair or is lost, regardless of whether it is rented from or lent to the person using the equipment t h e y will be liable for the cost of replacement. Please note, prices for lost / damaged items include shipping and handling, are payable direct to La Galigo before the end of the charter, in cash. All equipment rental payments can be made after the final day of diving at the following cost to the individual.
c) Individual equipment replacement costs:
- BCD – $400
- Regulators inc gauges – $600
- Mask – $50
- Safety Marker & Reel – $100
- Wetsuit – $250
- Fins – $150
- Dive Boots – $70
- Dive Computer – $400
- Dive Torch – $150
- Reef Hook – $50
- Weights 1kg – $15
- Weights 5kg – $20
20. DECOMPRESSION DIVING
Please note that all diving undertaken whilst onboard La Galigo Liveaboard is No Decompression Diving. We do not allow any of our guests, regardless of certification level or experience to complete any decompression dives. This is for the safety of all guests and crew onboard. Disregarding these rules whilst onboard may result in being restricted from diving that day or removed from diving for the rest of the trip whilst on La Galigo Liveaboard.
21. CUSTOMER LIABILITY
Any intentional damage that occurs to any property belonging to La Galigo, is the whole responsibility of the person or persons, responsible for such damage. The cost of repair or replacement is dictated solely and reasonably by La Galigo. Any objections to the values,costs of repairs or replacement are exclusively contestable in an Indonesian court of law.
22. ALCOHOL CONSUMPTION ONBOARD
Whilst onboard ‘La Galigo’, alcohol is available to purchase and consume 24 hours per day. However, the responsible consumption is the obligation of the individual. If a guest decides to consume an alcoholic beverage during any time of the day, whilst diving activities are still an option, that day will be considered a non-diving day for the rest of that day for that individual. If your guide decides that you are not fit to dive due to your alcohol consumption the night before, and you decide to contest this decision, it will be put towards the management, discussed, and a resolution will be resolved. This decision is final. Likewise, as a customer, if you are not satisfied with the condition of our staff, please make the management aware, and we will resolve the issue with as little issue and alteration as possible.
Please be aware that Indonesia is one of the strictest countries in South East Asia with regards to drug trafficking and possession. Offences such as drug trafficking have been known to result in the death penalty. The Indonesian authorities are ready to make an example of foreigners who possess and/or use illegal drugs in their jurisdiction. La Galigo operates a zero- tolerance policy towards banned narcotics onboard our
Vessel. Anyone caught attempting to smuggle drugs on board La Galigo will be refused boarding, and their trip cancelled without refund. People caught in possession or under the influence of narcotics during their time onboard will be handed over to the relevant authorities, no refund will be issued.